Engage more customers with live chat

Engage More Customers With Live Chat

Ric Bender Digital Advertising

Your business will engage more customers with Live Chat

In today’s fast-paced digital world, customers expect instant access and fast answers when they come to your financial services firm website with a question, and if they don’t get their answers, they will go somewhere else.

Live Chat delivers a real and very affordable solution.

If you don’t have live chat on your website, you’re losing valuable leads and important chances to interact with your potential customers. First of all, as a business owner you are busy. Running a practice is hard work and requires many different marketing facets, like pictured above you are at events, you are talking with prospects and meeting with clients and vendors. You are not always available yet you want your business firing on all cylinders. You must automate some aspects to grow and you must provide amazing high-touch customer service. You didn’t get into the financial services industries because it’s easy.

Secondly, think about your own personal behavior as you travel along the customer journey, you’re interested in buying a product or service, are you going to work with a business who’s there to answer your questions when you need them or are you going to delay your purchase to wait for a business to get around to answering you? The choice is clear—and your customers are clicking away if you aren’t there to help them.

How do I know if Live Chat is something my business needs?

If you have a business, you need it. You can’t count on customers to call you, email you, or even fill out the contact us forms let alone visit your brick and mortar location if they have a question about your product or service. If a customer goes through the trouble of searching for something that is relevant to your business and ends up on your site, he or she is motivated to make a purchase. If you can’t respond to the questions that customer has prior to executing the purchase, he or she is likely to turn to one of your competitors.

Related Article: Amplify Your Google My Business Page

Survey says

Studies indicate Live Chat can increase conversions by a minimum of 20% and that customers are three times more likely to make a purchase after they use live chat than customers who don’t use it. Every business can benefit from results like that.

Live Chat will help you stand out among your competitors

Simply having chat on your website is a differentiator for many businesses. Less than 10% of websites actually offer chat, so providing it will make your company look more capable, proactive, and attuned to customers’ needs than your competitors who don’t have it.

Bot or real people

Today it is true bots are very sophisticated however I do suggest a live chat with a real live person that knows your products and services, has a clear understanding and script to deliver quality leads of prospective customers.

Schedule your free phone consultation to explore if live chat is right for you. >>>> Click Here <<<<<

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